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Changes at Lyttelton and Akaroa customer service centres

Wednesday, August 11, 2021   Posted in: Signatory Notice Board By: Administrator With tags: services, Community

Christchurch City Council Newsline: 10th August 2021

Opening hours at Lyttelton and Akaroa customer service centres are changing.

Both service centres will be open from 10am to 2pm, Monday to Friday.

The new hours will begin at Lyttelton Service Centre (located at 18 Canterbury Street) on Monday 16th August 2021.

Akaroa Service Centre (located at its new premises at 78 Rue Lavaud) will follow suit on Monday 27th September 2021.

The changes come after feedback to the Council’s Draft Long Term Plan 2021–31.

With a growing number of people now choosing to use online and phone services to make payments to Christchurch City Council, the service centres in Akaroa and Lyttelton – which have the lowest number of visitors of the city’s 12 service centres – were proposed for closure.

“The community told us loud and clear during the consultation process that they want these service centres to remain open,” says Sarah Numan, Head of Citizen and Customer Services.

“There was a groundswell of support from residents in those communities reminding us just how valuable that face-to-face interaction with the Council is, particularly in rural areas.”

The result was funding for each of the Banks Peninsula service centres to ensure they can both be staffed, with the hours reduced to the peak times for visitors.

Lyttelton Library, which shares a building with the service centre, and Akaroa Library at 2 Selwyn Avenue, are keeping their current hours.

Outside the Council’s service centres, people can:

  • Phone the 24-hour customer call centre on 03 941 8999 or 0800 100 869;
  • Email info[at]ccc.govt.nz; or
  • Visit the Council website for more information.

Credit card payment of rates, dog registration fees and parking fines can be done on the phone through the customer service hubs.