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eCALD Newsletter 54: May 2020

Wednesday, June 3, 2020   Posted in: Newsletters By: Administrator With tags: newsletter, Training, culture, refugees, migrants

eCALD® new courses launched in April and May 2020

During the COVID-19 Alert Levels 3 and 4, there was an increasing use of virtual health consultations in primary and secondary healthcare settings. Even as we have moved towards Alert Level 2, providing telehealth option is seen as a permanent feature and essential for contactless services.

However, trying to communicate with someone using a telephone or videoconference is not without its challenges. Majority of the information we convey to others is through non-verbal communication and tone of voice. When we are communicating using a telephone, we lose the reliance on visual cues such as lipreading or facial expressions for comprehension. While video conferencing option can resolve some of the visual issues, it is dependent on the quality of the internet speed. At times the video may not synchronise with the audio.

Adding to the complexity of virtual health consultations is when health practitioners need to use interpreters to interact with a non-English speaking patient. Health practitioners and interpreters not only have to navigate between two cultures they also have to know how to manage the interpreting process with the lack of or reduced visual cues. It is becoming necessary for health practitioners and interpreters to understand how to collaborate in virtual health sessions to achieve better outcomes.

For this reason and in response to the increasing demand for training, eCALD® Services are pleased to announce the rollout of three new courses between April and May 2020 to add to the current suite of courses. These new courses allow us to provide more online training options for health practitioners and interpreters who wish to gain insight and practical skills to enhance interactions in virtual health consultations.

Get more information about courses from eCALD:

View the calendar of upcoming remote F2F courses.

Go to the eCALD login page to enrol for these online courses.

The eCALD® team wishes everyone a relaxing and safe Queen’s Birthday long weekend.

Ngā manaakitanga

Sue Lim, QSM
eCALD® National Programme Director

Refugee Quota Update: Level 2

The Ministry of Business, Innovation & Employment (MBIE) has published a Factsheet providing an update regarding the safety and wellbeing of the quota refugee families in Immigration NZ’s care at the Mangere Refugee Resettlement Centre (MRRC). The factsheet also provides some details about access to MRRC in the COVID-19 environment; the current intake, the activities and programme as well as cross-agency and provider planning process in line with the relevant COVID-19 Alert Level health and safety requirements.

Healthy Christchurch Champions

  • Canterbury District Health Board
  • Christchurch City Council
  • Environment Canterbury
  • Ministry of Health
  • Ngai Tahu
  • NZ Police
  • Pegasus Health
  • University of Otago, Christchurch